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What You Agree To When You Use jaya11

These terms set the rules for your account, your wallet transactions, and how you access the lobby. Eligibility depends on your local law and the regions where our service is available — read through before you open an account.

Account holder rulesbKash, Nagad, Rocket wallet useJurisdiction-dependent accessFair use and account conductDispute and closure process
jaya11 What You Agree To When You Use jaya11
TERMS CONTACT

Reach Us About These Terms

If any clause is unclear or you need to raise a concern about how these terms apply to your account, contact our support team directly. We handle terms-related queries through the channels below, and we aim to respond to written questions with a documented answer so you have a record.

Live Chat Open the chat widget from the lobby. For terms or account disputes, select the account or billing topic so the query routes to the right team.
Email Support Send your question to our support address listed in your account dashboard. Include your registered mobile number so we can locate your account.
Account Help Centre Your account settings page has a help section covering common terms questions — wallet limits, account closure steps, and identity verification are covered there.
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security sits at the centre of how we operate. Every login triggers an OTP sent to your registered number — without that step, access is blocked. Wallet transactions require PIN confirmation on your end, whether you are using bKash, Nagad, or Rocket. We do not store your mobile banking credentials on our servers; the payment handshake happens between your wallet app and the payment gateway directly. For identity verification, we collect the minimum needed to confirm you are who you say you are and to comply with applicable checks.

OTP Login

Every session starts with a one-time password sent to your registered number. No OTP, no entry — this single step blocks most unauthorised access attempts.

Wallet Verification

Payment rails like bKash, Nagad, and Rocket require your PIN at the point of transfer. We never ask for your mobile banking PIN through any chat or email channel.

Data Retention

We keep your personal data only as long as our obligations require. After account closure and the applicable retention window, identifiable records are removed from active storage.

Data Access Requests

You have the right to ask what we hold about you. Contact support with your registered account number and we will confirm what data is on file and your options for correction or removal.

Common Questions About These Terms

These are the questions we hear most often about account terms and how they apply day to day.

Account eligibility depends on your local law and the regions where the service is available. You are responsible for confirming that access is permitted where you are before registering.

No. All deposits must come from a wallet registered in your own name. Transactions from a third-party wallet are held for review and may be returned after verification.

We post the revised terms here with an effective date. If you keep using your account after that date, you have accepted the changes. To opt out, close your account before the date shown.

Go to account settings and select the closure option. Any remaining wallet balance must be withdrawn to your registered bKash, Nagad, or Rocket account before the closure is finalised.

Irregular betting patterns, mismatched payment details, multiple accounts under the same identity, or activity that conflicts with these terms can all trigger a review or suspension.

Contact support with your registered mobile number and state your request clearly. We will confirm what data we hold and outline the steps for correction, export, or removal.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.